Beoordelingen van klanten over Occidental Puerto Banús

door cauwelierels Roeselare, België

centraal maar wel veel lawaaihinder , vriendelijk personeel ,uitgebreid ontbijt

mooi hotel , goede bedden ,mooie kamer met leuk terras .Uitgebreid ontbijt. vriendelijk personeel. wel veel lawaaihinder s'nachts van engelsen ... spijtig van drukke autoweg achter het hotel daarom geen gebruik gemaakt van het zwembad. veel lawaai van het verkeer op het terras zeer centraal gelegen in het stadje.

door Parker1483 Liverpool, Verenigd Koninkrijk

Not what we were looking for!

Firstly from what we saw the hotel is beautiful. When we pulled up it looked lovely and as the doors opened the smell that greatest us was beautiful. Unfortunately for us this is where the experience went downhill. There was a mob of young Brits gathering in the lobby and the noise levels were off the charts. My partner and I looked at each other and thought what have we done! We wanted to turn around and walk out the door immediately but continued to check in as we had paid in full. The girls were squeeling and shouting, swigging wine out of the bottle and was like a scene from TOWIE. It reminded me of being 17 in Magaluf which is not what I expected from this hotel. The Staff were overwhelmed and I actually felt ashamed to be British! The staff were doing their best and asking young lads to put their shirts on etc but I felt very sorry for them having to deal with these guests. The room 3501 was lovely and very spacious but was next to the road and extremely noisy. You could hear all the posers ragging up and down the roads outside for attention. On my way up the stairs there was a young lad weeing in a cleaning cupboard and a young girl shouting how fit a lad was and that she wanted to rape him! About 2am we were woken up by music above us, someone was having a party so we had to call security. Along with that and the noise of the cars we didn't have a great sleep. We spoke to the managers (can't remember both of the ladies names) but they were fantastic and understood where we were coming from. We checked out early the next day and received a refund for the 2nd night as we did not want to stay another. The staff were all lovely and apologetic and keen to stress this didn't usually happen. They even gave us a complimentary room diffuser of the hotel fragrance as an apology. Well done, this was a lovely gesture which was appreciated. We didn't see the pool area or experience any other parts of the hotel as it was overrun by the rowdy guests and we didn't feel comfortable to go which us sad as I would like to have sat by the pool. On checkout we went outside and as we were putting our bags in the car, looked down to find a bag full of coccaine just lying on the street outside for anyone to pick up. I took it into reception and gave it to a member of staff to avoid it getting into the wrong hands. They seemed mortified but for me it wasn't a suprise considering the state of some of the guests. So in summary lovely hotel, great staff but we would not recommend or ever return due to the noisy location and clientèle. Such a shame and disappointed but thank you to the manager for helping with our refund.

door Katie O

Very disappointed ☹️

Really wasn’t impressed with my stay at this hotel. We paid a lot of money for 5 nights over the bank holiday weekend. The hotel was filled with people blasting out loud music. Our aircon didn’t work when we got there and our shower had flooded after the first use, causing all the towels to be soaking wet. The bathroom smelt of drains but when the maintenance man came he said the smell was due to the flooding shower. He said he had fixed the air con but it was 23 degrees. Not aircon in my opinion! The cleaners only came one out of the 5 nights to clean. They didn’t even replace our soaking wet towels. We constantly had to ask for towels and for them to clean the room. I enjoyed the breakfast and the bed was comfortable. The location was ideal near the port. We went to the pool and both pools had thick slime around the perimeter of the pool where it hadn’t been cleaned. I will not be returning and would rather stay somewhere that was clean and hygienic. I was very disappointed as we paid a lot more than our friends who were staying in a lively clean apartment across the road, and yet we were mugged off by paying 3X the price.

door Connector02695885901 Honolulu, Hawaï

Too expensive for what you get!

The hotel was fine, but amenities and breakfast were lackluster and not worth the 200 euros nightly rate. I recommend a different hotel if you plan to spend that amount of money. Location is excellent for Puerto Banus. The room was very clean.

door Culture62890389233 Faversham, Verenigd Koninkrijk

Beautiful hotel in a great location

The hotel was beautiful, very clean and the staff were so friendly. All our rooms were located together. The smell inside the hotel was lovely and the breakfast had so much to choose from. Fantastic location. Would definitely stay there again.