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Kane T

The hotel in itself was actually quite nice however the experience was ruined by one rude member of staff and the food being diabolical. The receptionist was a blonde woman who was extremely rude for no reason at all. Refused to help us book a taxi or tell us where any helpful information for locations of restaurants, gondola times ect. Aside from that the breakfast every morning consisted of cold breakfast items such as beans and bacon. The coffee machine was good and they served juice however the food was poor and exactly the same every day. Would not stay here again.

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Tourist49630713945

The staff was arrogant, the breakfast food was not diversified at all, they didn't care if people kept coming, they turned off the coffee machine right in front of me. The first day I arrived, I hadn't checked in because the room was occupied and they didn't even want to give us a coffee, even though I said we were paying for it. Plus there is no bed frame, you sleep on a mattress placed on another mattress, it's dirty and when I entered the room it smelled bad. I would never go back and I don't recommend it. plus they don't even have parking for customers, you have to pay

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Travel28121534041,

Oxford, Verenigd Koninkrijk

You get what you pay for. Rooms had stained carpets and sofas/stools, however the cleaners did a great job at making up the beds and changing sheets/ towels/ replenishing toiletries daily upon request. No air con, so gets very hot unless you sleep with a balcony door open. Beds are fairly uncomfortable, but what can you expect for such cheap accommodation. The bar is very expensive, would recommend going into town for drinks as town has a nicer environment too. Free continental breakfast- very basic stuff, but can’t complain too much as it is included in the price of your stay. The shuttle bus to the gondola is a great service provided, and the driver is very polite and friendly. It’s a shame I can’t say that for all of the staff. The receptionist with brown hair is lovely, she makes a real effort to speak English and her customer service is excellent! The blonde receptionist, on the other hand, is extremely rude. She makes you feel unwelcome, she definitely does not like English people. She shouted at me in Bulgarian for refilling my water bottle at breakfast (I paid for this!) How absurd! When I appeared confused, she proceeded to physically smack my bottle and shout ‘no no no’ very aggressively- as a young female - it was quite scary actually.

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ruth v

Could not fault them. Not the poshest, but everything you could want and more. We had a lovely comfortable stay. Good breakfast, we recommend the hot chocolate - button 6. Great shuttlebus and lovely steam room and hot tub. Lovely staff too! Thank you!

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Hugh M,

Poiana Brasov, Roemenië

Good hotel/ friendly staff/. Good internet/good breakfast/warm room lots of hot water, actually looks better than the photos, very happy stay with my family Jan 2024. Shuttle bus was prompt, though you could walk to the gondola in 15 mins.