van

Erhan G

Hayatımda bukadar yemekleri kötü sürekli insanların onune domuz eti süren suya bile para alan odaları pislik içerisinde olan ve kliması dahi calismayan çalışanları suratsız Türkçe ve İngilizce dahi bilmeyen bir otel görmedim lambaları dahi gece lambası olan hiçbir yıldızı ve otel olmayı haketmezken nasıl 4 yıldızı bir otel olduğunu anlayabilmiş değilim lütfen söylediklerime inanın boşuna paranızı ve tatilinizi ziyan etmeyin ben ailece daha bugün otelden ayrildim bu otel yüzünden alirce okadar iğrenç mutsuz bir tatil geçirdik anlatamm

van

Hungrycustomer48,

Londen, Verenigd Koninkrijk

I rarely write reviews but am compelled to as the low quality of this hotel really impacted our holiday. We booked half board, a double with a camp bed. I was expecting four star, and I have an understanding of what this might look like. The room was horrible - like a hostel. Two low single beds pushed together - nothing to join them and no bed frame as such. And then a similar one in the corner. And worse - nothing between the thin sheet and the bare (thin) mattress that thousands of people had laid on. The mattress was so bobbly I could feel it through that sheet. Ditto pillow. Just felt really unhygenic. At least half the lights didn't work, the curtains didn't pull properly, electrical sockets loose, and shower curtain that was indescribable. Not a smile was cracked by reception staff - ever. My son threw up one night and when I went downstairs (about 11.30pm) to ask for a bottle of water and fresh sheets, honestly they couldn't have given less of a hoot about it. But did make sure they charged the room for the bottle of water. As there were less than 20 guests in the hotel they didn't do a buffet (lesson learned for me there to read the small print!) so you were presented with a random choice of meals with zero accompanying information - "sliced chicken", "pork", sometimes it was very unclear what the items were; "grandma's breakfast" was a memorable one. The food itself was nice (and the restaurant staff nice) but when you are travelling with younger children its nice to know if something is coming swimming in a mushroom sauce, for example. Zero green vegetables the whole time. And not a clue about nut allergies. Every time I mentioned it we got a blank look. I appreciate I don't speak Bulgarian but it was hard to ask questions about the food as their English was limited. Very disappointing and well below even a 3 star standard.

van

E9011KIstephanier,

Londen, Verenigd Koninkrijk

Upon arrival at the hotel we arrived around 10pm which was quite late check in was easy enough however the receptionist seemed to like she didn’t want to do any work!!! However cause we paid for half board she offered us some sandwiches to be brought up to the room which was nice we were on the 3rd floor and there is 1 lift which isn’t exactly the quickest the floor motion lights take a while to turn on and the corridor feels like ur in a haunted hotel!!! First impressions of the room was spacious double bed sofa wardrobe with sliding door and a good size bathroom however the bathroom is on a slope!!! There is a small fridge but there isn’t a plug socket where the fridge is so we moved the fridge to use the plug socket there is tea/coffee maker but no milk and it’s only green tea the bedroom was really warm because the heater was on unfortunately it wasn’t exactly freezing temperatures here so we turned the heater off and open the doors and window to keep the room cooler at night as it was quite stuffy there wasn’t a safe which would’ve been handy they were hangers but only a few There is complimentary water, which was nice considering we arrive quite late at night Breakfast is hit n miss the first day we have breakfast, which was on the Saturday morning of the 25th Jan breakfast they seem to be a lot of choices pastries hot and cold plenty of bread meats and cheeses and salads however the next time we have breakfast it seemed less limited and I had to keep asking the staff for more bread which they took their time to take out the staff do work hard and u can see that but they are so rude!! The fried eggs are Rock solid and the hot food isn’t that great if ur a tea drinker bring ur own tea bags!! I don’t think wiping the tables with a dust pan and brush is very hygienic!!! dinner in the evening was okay your usual buffet normally got cold by the time you sat down but the deserts was probably the best it does get busy at dinner starts at 7pm kids running around and pushing in really doesn’t abode with me so maybe go down to dinner abit later The bed is very hard and we couldn’t sleep very well. The shower is hit Miss one day is scolding hot water and then cold the shower curtain is terrible and let’s water out and goes onto the floor but does go into the drain so I think it depends what time of day you have a shower. They have got a lovely tribal amenities kit which has got your usual shampoo moisturiser vanity kit shower cap which was a lovely touch. The hotel is literally central of Bankso and only about a five minute walk to the gondola which is handy, especially when you carrying your ski equipment The hotel can arrange your ski passes (added a pic of the prices of the ski passes) and Next Door there is also a storage place where you can leave ur ski stuff for free as you’re staying at the hotel We didn’t do the ski pass however we just did the gondola pass which takes you up to the right to the top of the ski road that cost 50 BGN each and it’s a return ticket so you can go up and come down on the gondola however we skied down the ski road so we didn’t need to use the return ticket which seemed a bit of a waste of money but such as life The rooms aren’t sound proof so u can hear noises and the there certainly were shouting by other guests which I wasn’t impressed The hotel is rated 4* personally I would rate this a 2* If ur coming here for the 1st time there r plenty of ski/snowboarding hire places look around as there r plenty of places and different prices we got our ski equipment from a little place opposite the bansko mall (closed down) very friendly ppl and much cheaper than the places in the town it’s right by the 24 hour shop The gondola can be busy especially at the weekend so be warned u could queue for a while

van

vickypY4395EG

Great hotel in a good location - five minute walk to lifts and close to bars and restaurants in the evening. Rooms were basic / no frills but comfortable. Food was amazing and the chef doing eggs at breakfast was a winner for me. Liked that breakfast started at 7, so you still had time to change into ski gear and get on an early lift. Staff friendly. What stands out of this hotel, is the spa facilities - pool area is warm and inviting, perfect place to relax. Spa services were fabulous and reasonably priced. Bar and public areas nice, too. Ski storage and ski hire on site. Reception extremely friendly and helpful. Would definitely return.

van

Columbus71,

Dubai, Verenigde Arabische Emiraten

We recently stayed at Casa Karina in a 2-bedroom apartment, and overall, it was a pleasant experience. The location of the hotel is excellent – very convenient and close to the Gondola/cable car, which made exploring the area incredibly easy. The apartment was spacious and functional, offering plenty of room for our family to relax comfortably. The highlight of our stay was the exceptional service we received from the restaurant manager, Aneta. She went above and beyond to accommodate our dietary preferences, personally arranging special vegetarian meals for us. Her thoughtful efforts made our stay feel truly personalized and memorable. We’d also like to extend our gratitude to Mexmea, one of the restaurant staff members, for his wonderful service. However, we did notice that housekeeping services could be improved to better meet guests' expectations. Additionally, the hotel would benefit from some updates to give it a more modern and refreshed look. A little uplift would go a long way in enhancing the overall guest experience. With a few improvements, Casa Karina has the potential to be an even better choice for travelers.